Recruitment

As a supplier to Jaguar Land Rover since 2000, providing resource for the Jaguar Land Rover owned Experience Venues, we are committed to employing the right people at the right time to ensure the success of these fantastic experiences.

See nearer bottom of this page for current vacancies.

We employ world class Instructors to deliver experiences to guests in the world’s most capable vehicles. Providing guests with the opportunity to get behind the wheel of a Land Rover or Jaguar for an exciting experience. All our Instructors are knowledgeable experts of these vehicles, have a passion for the brand and for customer service.

We employ Tour Hosts, who deliver manufacturing tours and take guests through every stage of the assembly process including the sheet metal press, robotic body construction, body in white and paint shop before delivery of the final product.  All our Tour Hosts are knowledgeable experts, some have retired from working at JLR and others have a genuine passion for JLR and the vehicles.  Passing on knowledge to customers in product build, the history of the site and Lean Manufacturing, as well as ensuring customer first behaviours and being safe professional and legal, which are some of the behaviours and skills we look for in our Tour Hosts.

We employ support staff, including Event Management staff, Fleet Administrators and Receptionists to name a few, who co-ordinate all of the events and experience days to ensure the guests have a fantastic day, from the minute they book their experience through to arriving at the venue and being greeted by professionals in their field to being introduced to their vehicle.  Hosting guests is a very important part of the experience, ensuring guest satisfaction is paramount.
Our people ensure the success of Jaguar Land Rover Experience.
We value our employees and although we have a very small turnover of staff, we are always looking for enthusiastic new members for our team to join in the success.

We use competency based assessment in recruitment and performance reviews.
Competencies are a mixture of skills, knowledge and behaviours which are required to perform a job well.

In order to assess your suitability for Instructor/ Tour Host roles there are nine core competencies which have been identified as important to the role and vary slightly between roles, as below:

• Team Working
• Guest Handling
• Selling JLRE
• Instructional Skills
• Product Knowledge
• Safe, Professional and Legal
• Event Planning
• Off Road Driving (Instructor Only)
• Dynamic Driving

In order to assess your suitability for the Support roles, which include Receptionists, Business Administrators, Event Coordinators, Fleet Administrators and Project Managers to name a few, there are six core competencies which have been identified as important to the role.

• Team working
• Communicating and Influencing
• Planning and Organising
• Improving Procedures and Standards
• Developing Self and Others
• Customers and Stakeholders

We employ only the best and you will need to come ready to work hard but ready to enjoy the benefits of working with one of the best organisations in the world. We employ full-time permanent staff but to meet the varying demands of the business we also employ mutually agreeable zero-hours contract staff, (e.g. staff who have other part time jobs or are semi-retired).

We actively embrace personal development and all our employees have mutually agreed annual development plans along with performance and business related pay reviews.

CSRM is committed to equal opportunities for all employees and to creating an inclusive working environment where all staff are assisted and encouraged to reach full potential.

CURRENT VACANCIES:

FULL TIME EVENT AND MARKETING EXECUTIVE
SOLIHULL

An exciting opportunity has arisen to work as an Event and Marketing Executive at our customers Jaguar Land Rover Experience Venue in Solihull.

The person will be employed by CSRM Outsourcing Limited which is a resource management company.

As an Event & Business Executive you will be responsible for creating unrivalled guest relationships through demonstrating strong customer first focus behaviours and constant attention to detail. Delivering exceptional customer service and bespoke booking support. Coordinating with front of house Execs to ensure all customer journey aspects are accommodated, always aiming to exceed client expectations. Aligning resource requirement with revenue targets and completing project work.

Key Responsibilities  
“To create an environment where guests are converted into advocates through an unforgettable experience in the enjoyment of our products.”

• Pre Attendances for Events in line with Venue client Pre attendance process cadence.
• The general working pattern alternates from Monday – Friday with occasional weekend working by request in accordance with business requirements.
• Working as part of the Solihull admin team to ensure the smooth administration of all Client experiences delivered within the venue.
• First contact for group and event enquiries, creating proposals in line with pricing policy and operating standards.
• Responding to event enquires within 48 hrs.
• Organising the design and production of Event literature in line with the House of Brand Strategy.
• Co-ordinating group and event resource, taking ownership of delivery from start to finish, coordinating all aspects of event delivery.
• Liaising with and coordinating all event stakeholders. Ensuring Insurance, legal, H&S considerations are adhered to, and Risk Assessments are provided for all event activities – arranging CJRs where applicable.
• Maintaining the accuracy of Check front bookings in line with company standards.
• Maintaining the accuracy of the Diary with event bookings, amendments, and cancellations.
• Planning the Diary in accordance with instructor roles, qualifications and working Rota’s.
• Assist with resource requests from other venues/ JLRE teams.
• Reconciling budgets and tracking revenue along with monthly finance/metric reporting. 
• Supporting Venue Social Media activation with content generation.
• Assist in promotion of the Venue Event portfolio, building relationships with local hotels and suppliers to offer the client value for money and a wide range of choice for activities.
• Responsible for all Social Media outlets, storytelling, responding to posts, collating customer feedback for metrics reporting. Supporting the development of the Marketing plan. Maintain the communication delivery plan.
• Organising the briefs for design and production of literature/brochures for the events in line with the Brand Teams. Coordinate and collate Venue promotional materials.
• Hosting events during live days.
• Room set up and breakdown of all event requirements, according to 5 S Standards.
• Ensuring the Venue Leads are adequately informed of throughout planning and delivery of events.
• Coordinating resource requirements and update at team briefing (Event Detail).
• Main clients contact on the day of the event, handling requests and adhoc requirements.
• Overseeing the breakdown of the event.
• Any other reasonable management requests.

Measures of successful achievement of the role

• Positive client and supplier relationships. 
• NPS/ Client Feedback.
• Budget control.

Skills, experience, and qualifications required.

• Background in hospitality/customer facing roles.
• Ability to work alongside functional teams and assist others as a local fact holder. 
• Enthusiasm, drive, commitment, and the confidence to achieve goals with minimal supervision.
• Excellent written and verbal communication skills. 
• Good organisation and planning skills. 
• Account management and financial reporting skills.
• Be product literate. 
• Be numerate with an excellent grasp of Microsoft Office applications, Excel, PowerPoint etc. 

This role requires the employee(s) to occasionally drive Jaguar Land Rover fleet vehicles. Therefore, the following insurance rule applies:
Must be 18 years & over, hold a full driving license and have done so for the last twelve months, have not been convicted of any offence involving dangerous driving, know of no circumstances which would disqualify one from driving, nor suffering from any physical and, or, mental condition which would restrict or impair ones alertness or driving ability.

The annual salary for this position is £32,565 per annum working 45hrs per week over 5 days 8am to 5pm Monday to Friday with Saturdays on a rota basis.

If you are interested in this vacancy, relish a challenge, and feel you have the right skills to meet the  criteria and would like further details please email your CV to Jackie@csrm.co.uk

Closing date for applications:  Monday 12th May at 5pm

All CV’s will be assessed to ensure they meet the skills required for the role; those who are successful will be put forward to a competency interview.

Data Protection

Information provided by you as part of your application will be used in the recruitment process. Any data about you will be held securely with access restricted to those involved in dealing with your application in the recruitment process or third parties deemed, as necessary. Once this process is completed the data relating to unsuccessful applicants will be stored for a maximum of 6 months and then destroyed. If you are the successful candidate, your application form will be retained and form the basis of your personnel record.

CSRM considers that this role does not meet the criteria to be considered within the Home Office Shortage Occupation list. Therefore, CSRM will not support an application for visa sponsorship and all applicants for this role must have an unrestricted right to work for an indefinite period in the UK.

Instructor Recruitment - Application Form

Tour Host Recruitment - Application Form

Support Staff Recruitment - Application Form

Benefits of working with CSRM

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