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As a supplier to Jaguar Land Rover since 2000, providing resource for the Jaguar Land Rover owned Experience Venues, we are committed to employing the right people at the right time to ensure the success of these fantastic experiences.
See nearer bottom of this page for current vacancies.
We employ world class Instructors to deliver experiences to guests in the world’s most capable vehicles. Providing guests with the opportunity to get behind the wheel of a Land Rover or Jaguar for an exciting experience. All our Instructors are knowledgeable experts of these vehicles, have a passion for the brand and for customer service.
We employ Tour Hosts, who deliver manufacturing tours and take guests through every stage of the assembly process including the sheet metal press, robotic body construction, body in white and paint shop before delivery of the final product. All our Tour Hosts are knowledgeable experts, some have retired from working at JLR and others have a genuine passion for JLR and the vehicles. Passing on knowledge to customers in product build, the history of the site and Lean Manufacturing, as well as ensuring customer first behaviours and being safe professional and legal, which are some of the behaviours and skills we look for in our Tour Hosts.
We employ support staff, including Event
Management staff, Fleet Administrators and Receptionists to name a few,
who co-ordinate all of the events and experience days to ensure the
guests have a fantastic day, from the minute they book their experience
through to arriving at the venue and being greeted by professionals in
their field to being introduced to their vehicle. Hosting guests
is a very important part of the experience, ensuring guest satisfaction
is paramount.
Our people ensure the success of Jaguar Land Rover Experience.
We value our employees and although we have a very small turnover of
staff, we are always looking for enthusiastic new members for our team
to join in the success.
We use competency based assessment in recruitment and performance reviews.
Competencies are a mixture of skills, knowledge and behaviours which are required to perform a job well.
In order to assess your suitability for Instructor/ Tour Host roles there are nine core competencies which have been identified as important to the role and vary slightly between roles, as below:
In order to assess your suitability for the Support roles, which include Receptionists, Business Administrators, Event Coordinators, Fleet Administrators and Project Managers to name a few, there are six core competencies which have been identified as important to the role.
We employ only the best and you will need to come ready to work hard but ready to enjoy the benefits of working with one of the best organisations in the world. We employ full-time permanent staff but to meet the varying demands of the business we also employ mutually agreeable zero-hours contract staff, (e.g. staff who have other part time jobs or are semi-retired).
We actively embrace personal development and all our employees have mutually agreed annual development plans along with performance and business related pay reviews.
CSRM is committed to equal opportunities for all employees and to creating an inclusive working environment where all staff are assisted and encouraged to reach full potential.
CURRENT VACANCIES:
PRODUCT EXPERT/INSTRUCTOR – EASTNOR/FEN END/SOLIHULL
CSRM is currently recruiting Product Experts/Instructors to join the Jaguar Land Rover Experience team at one of our customers JLR-owned centres. Positions are available on both a full-time and casual (zero-hour) basis.
We are looking for individuals with a genuine passion for Jaguar and Land Rover vehicles, who can deliver exceptional customer service with a positive, ‘can-do’ approach. The ideal candidate will be confident demonstrating in-car technology, engaging with guests, and flexible to work Saturdays on a rota basis.
If you enjoy delivering engaging experiences, have experience adhering to health and safety practices, and thrive in both independent and team-based environments, we would love to hear from you.
Please note, this role involves driving Jaguar and Land Rover fleet vehicles. Applicants must be aged 25 or over and hold a full, clean UK driving licence.
To apply, please complete the Instructor application form available on our website at www.csrm.co.uk, save the completed form, and email it to: Jackie@csrm.co.uk
Alternatively, you may submit your CV to the same address.
Applications will be reviewed to ensure they meet the role’s key criteria. Selected candidates will proceed to a telephone interview, followed by a competency-based interview and driving assessment at either Eastnor or Solihull.
Closing date for applications: Monday, 14th July 2025
Salary: Pay Band 2
Data Protection
Information provided by you as part of your application will be used in the recruitment process. Any data about you will be held securely with access restricted to those involved in dealing with your application in the recruitment process or third parties deemed, as necessary. Once this process is completed the data relating to unsuccessful applicants will be stored for a maximum of 6 months and then destroyed. If you are the successful candidate, your application form will be retained and form the basis of your personnel record.
Instructor Recruitment - Application Form
(Click for more information)
Every employee receives 34 days paid holiday per annum, Pro-rata for Part-time staff.
Due to the nature of the business, Holidays must be taken when your venue is closed, i.e. over the Christmas period.There is auto enrolment to the NEST Pension Scheme, subject to hours worked.
To assist you with your Childcare requirements we operate a government backed Childcare support scheme through ‘Caboodle’ (Salary Exchange).
We run the Cycle to Work scheme which allows employees to purchase bikes in a tax efficient way.
Free eye test through ‘Specsavers’ and a contribution to glasses for all qualifying staff.
Staff can claim business mileage for journeys over and above their normal place of work.
Business expenses can be claimed through our approved Expenses Process on outside events.
Training and development within JLRE/CSRM plays a very important part in all areas of the business. Vehicles are changing constantly and all our staff need to be ahead of the game in their product knowledge. Access to the JLR ‘Excellence Site’ will be provided at the start of your employment along with JLRE training days to improve your skills.
We aim for High Performance working, through our Performance Management structure and regular feedback from Managers, our aim is to help you to develop your skills. Â