As a supplier to Jaguar Land Rover since 2000, providing resource for the Jaguar Land Rover owned Experience Venues, we are committed to employing the right people at the right time to ensure the success of these fantastic experiences.
See nearer bottom of this page for current vacancies.
We employ world class Instructors to deliver experiences to guests in the world’s most capable vehicles. Providing guests with the opportunity to get behind the wheel of a Land Rover or Jaguar for an exciting experience. All our Instructors are knowledgeable experts of these vehicles, have a passion for the brand and for customer service.
We employ Tour Hosts, who deliver manufacturing tours and take guests through every stage of the assembly process including the sheet metal press, robotic body construction, body in white and paint shop before delivery of the final product. All our Tour Hosts are knowledgeable experts, some have retired from working at JLR and others have a genuine passion for JLR and the vehicles. Passing on knowledge to customers in product build, the history of the site and Lean Manufacturing, as well as ensuring customer first behaviours and being safe professional and legal, which are some of the behaviours and skills we look for in our Tour Hosts.
We employ support staff, including Event
Management staff, Fleet Administrators and Receptionists to name a few,
who co-ordinate all of the events and experience days to ensure the
guests have a fantastic day, from the minute they book their experience
through to arriving at the venue and being greeted by professionals in
their field to being introduced to their vehicle. Hosting guests
is a very important part of the experience, ensuring guest satisfaction
is paramount.
Our people ensure the success of Jaguar Land Rover Experience.
We value our employees and although we have a very small turnover of
staff, we are always looking for enthusiastic new members for our team
to join in the success.
We use competency based assessment in recruitment and performance reviews.
Competencies are a mixture of skills, knowledge and behaviours which are required to perform a job well.
In order to assess your suitability for Instructor/ Tour Host roles there are nine core competencies which have been identified as important to the role and vary slightly between roles, as below:
In order to assess your suitability for the Support roles, which include Receptionists, Business Administrators, Event Coordinators, Fleet Administrators and Project Managers to name a few, there are six core competencies which have been identified as important to the role.
We employ only the best and you will need to come ready to work hard but ready to enjoy the benefits of working with one of the best organisations in the world. We employ full-time permanent staff but to meet the varying demands of the business we also employ mutually agreeable zero-hours contract staff, (e.g. staff who have other part time jobs or are semi-retired).
We actively embrace personal development and all our employees have mutually agreed annual development plans along with performance and business related pay reviews.
CSRM is committed to equal opportunities for all employees and to creating an inclusive working environment where all staff are assisted and encouraged to reach full potential.
CURRENT VACANCIES:
FULL TIME EVENT AND MARKETING EXECUTIVE
SOLIHULL
An exciting opportunity has arisen to work as an Event and Marketing Executive at our customers Jaguar Land Rover Experience Venue in Solihull.
The person will be employed by CSRM Outsourcing Limited which is a resource management company.
As an Event & Business Executive you will be responsible for creating unrivalled guest relationships through demonstrating strong customer first focus behaviours and constant attention to detail. Delivering exceptional customer service and bespoke booking support. Coordinating with front of house Execs to ensure all customer journey aspects are accommodated, always aiming to exceed client expectations. Aligning resource requirement with revenue targets and completing project work.
Key Responsibilities
“To create an environment where guests are converted into advocates through an unforgettable experience in the enjoyment of our products.”
Measures of successful achievement of the role
Skills, experience, and qualifications required.
This role requires the employee(s) to occasionally drive Jaguar Land Rover fleet vehicles. Therefore, the following insurance rule applies:
Must be 18 years & over, hold a full driving license and have done so for the last twelve months, have not been convicted of any offence involving dangerous driving, know of no circumstances which would disqualify one from driving, nor suffering from any physical and, or, mental condition which would restrict or impair ones alertness or driving ability.
The annual salary for this position is £32,565 per annum working 45hrs per week over 5 days 8am to 5pm Monday to Friday with Saturdays on a rota basis.
If you are interested in this vacancy, relish a challenge, and feel you have the right skills to meet the criteria and would like further details please email your CV to Jackie@csrm.co.uk
Closing date for applications: Monday 12th May at 5pm
All CV’s will be assessed to ensure they meet the skills required for the role; those who are successful will be put forward to a competency interview.
Data Protection
Information provided by you as part of your application will be used in the recruitment process. Any data about you will be held securely with access restricted to those involved in dealing with your application in the recruitment process or third parties deemed, as necessary. Once this process is completed the data relating to unsuccessful applicants will be stored for a maximum of 6 months and then destroyed. If you are the successful candidate, your application form will be retained and form the basis of your personnel record.
Instructor Recruitment - Application Form
(Click for more information)
Every employee receives 34 days paid holiday per annum, Pro-rata for Part-time staff.
Due to the nature of the business, Holidays must be taken when your venue is closed, i.e. over the Christmas period.There is auto enrolment to the NEST Pension Scheme, subject to hours worked.
To assist you with your Childcare requirements we operate a government backed Childcare support scheme through ‘Caboodle’ (Salary Exchange).
We run the Cycle to Work scheme which allows employees to purchase bikes in a tax efficient way.
Free eye test through ‘Specsavers’ and a contribution to glasses for all qualifying staff.
Staff can claim business mileage for journeys over and above their normal place of work.
Business expenses can be claimed through our approved Expenses Process on outside events.
Training and development within JLRE/CSRM plays a very important part in all areas of the business. Vehicles are changing constantly and all our staff need to be ahead of the game in their product knowledge. Access to the JLR ‘Excellence Site’ will be provided at the start of your employment along with JLRE training days to improve your skills.
We aim for High Performance working, through our Performance Management structure and regular feedback from Managers, our aim is to help you to develop your skills. Â