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Recruitment

As a supplier to Jaguar Land Rover since 2000, providing resource for the Jaguar Land Rover owned Experience Venues, we are committed to employing the right people at the right time to ensure the success of these fantastic experiences.

See nearer bottom of this page for current vacancies.

We employ world class Instructors to deliver experiences to guests in the world’s most capable vehicles. Providing guests with the opportunity to get behind the wheel of a Land Rover or Jaguar for an exciting experience. All our Instructors are knowledgeable experts of these vehicles, have a passion for the brand and for customer service.

We employ Tour Hosts, who deliver manufacturing tours and take guests through every stage of the assembly process including the sheet metal press, robotic body construction, body in white and paint shop before delivery of the final product.  All our Tour Hosts are knowledgeable experts, some have retired from working at JLR and others have a genuine passion for JLR and the vehicles.  Passing on knowledge to customers in product build, the history of the site and Lean Manufacturing, as well as ensuring customer first behaviours and being safe professional and legal, which are some of the behaviours and skills we look for in our Tour Hosts.

We employ support staff, including Event Management staff, Fleet Administrators and Receptionists to name a few, who co-ordinate all of the events and experience days to ensure the guests have a fantastic day, from the minute they book their experience through to arriving at the venue and being greeted by professionals in their field to being introduced to their vehicle.  Hosting guests is a very important part of the experience, ensuring guest satisfaction is paramount.
Our people ensure the success of Jaguar Land Rover Experience.
We value our employees and although we have a very small turnover of staff, we are always looking for enthusiastic new members for our team to join in the success.

We use competency based assessment in recruitment and performance reviews.
Competencies are a mixture of skills, knowledge and behaviours which are required to perform a job well.

In order to assess your suitability for Instructor/ Tour Host roles there are nine core competencies which have been identified as important to the role and vary slightly between roles, as below:

  • Team Working
  • Guest Handling
  • Selling JLRE
  • Instructional Skills
  • Product Knowledge
  • Safe, Professional and Legal
  • Event Planning
  • Off Road Driving (Instructor Only)
  • Dynamic Driving

In order to assess your suitability for the Support roleswhich include Receptionists, Business Administrators, Event Coordinators, Fleet Administrators and Project Managers to name a few, there are six core competencies which have been identified as important to the role.

  • Team working
  • Communicating and Influencing
  • Planning and Organising
  • Improving Procedures and Standards
  • Developing Self and Others
  • Customers and Stakeholders

We employ only the best and you will need to come ready to work hard but ready to enjoy the benefits of working with one of the best organisations in the world. We employ full-time permanent staff but to meet the varying demands of the business we also employ mutually agreeable zero-hours contract staff, (e.g. staff who have other part time jobs or are semi-retired).

We actively embrace personal development and all our employees have mutually agreed annual development plans along with performance and business related pay reviews.

CSRM is committed to equal opportunities for all employees and to creating an inclusive working environment where all staff are assisted and encouraged to reach full potential.

CURRENT VACANCIES:

FULL TIME ECOMMERCE COORDINATOR

A very exciting opportunity has arisen to work as a eCommerce Coordinator within Jaguar Land Rover Experience based at NAIC Warwick University Campus Coventry/Home working with the requirement to travel to other Jaguar Land Rover Experience Sites in the UK.

The person will be employed on a full-time contract by CSRM Outsourcing Limited which is a resource management company.


The role will be working with the JLRE eCommerce Manager to support the development and maintenance of the online look-book-pay platform for JLR Experience Owned Venues.  Contributing to the acceleration for the digitisation of the customer journey.  Working across website CMS, Checkfront booking platform and Salesforce CRM.

Responsibilities within those areas can be outlined as following:

  • Supporting the development of our global platform by:
    • Providing input to requirements and briefs
    • Gathering feedback from Owned Venue end users on proposals and systems
    • Supporting User Acceptance Testing
    • Supporting competitor benchmarking and research on software/platforms available
  • Supporting the maintenance of our global platform by:
    • Performing regular audits of booking platform configuration and putting in place improvements and enhancements.
    • Performing regular audits of Owned Venues web content and actioning updates and corrections.
    • Performing regular audits of booking notifications and actioning updates and corrections.
  • Owned venues product launches and campaigns:
    • Gather requirements for new products and campaigns from Owned Venue teams
    • Write comprehensive briefs for website requirements and booking platform configuration
  • Provide dedicated Owned Venues hypercare:
    • Support with Owned Venues specific issues to ensure that requirements are briefed in comprehensively
    • Work with agency partners to manage the resolution of Owned Venues specific issue
  • Support critical Enterprise Resource Management projects where required

Key Customers

  • Wider JLRE team
  • JLRE venues
  • Lifestyle and Experience Ecommerce team

Measures of Success

  • JLRE scorecard
  • Venue teams satisfaction
  • Operational efficiency (online platform utilisation)
  • Projects are delivered on time and within quality and financial targets

Skills, experience and qualifications required 

  • Proven track record in usage/knowledge of online platforms
  • Exceptional organisational, time management and project management skills. (Agile methodology preferred)
  • Strong analytical skills, documenting business processes, requirements and user stories
  • Strong testing skills
  • A creative mindset with the ability to multitask
  • Excellent team player with good interpersonal skills
  • Knowledge of new technologies, digital media and web technologies
  • Excellent oral and written communications skills
  • Meticulous attention to detail, enthusiasm, commitment and confidence to achieve goals of team and self with minimal supervision
  • Appreciation of the Jaguar and Land Rover business and knowledge of its core products
  • Full of energy, self-motivation and drive for results, passion for learning
  • Able to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style

If you are interested in this vacancy, relish a challenge, and feel you have the right skills to meet the  criteria and would like further details please email your CV with a covering letter to:
Jackie Hensher, Jackie@csrm.co.uk

Salary: Pay Band 3 Day Rate: £114.73
Closing date for applications :   31st January 2022

 

If there aren't any vacancies suitable for your talents but you have the right mind-set and skills required then join our Talent Pipeline, by completing the appropriate form below and sending back to us.

Data Protection
Information provided by you as part of your application will be used in the recruitment process.  Any data about you will be held securely with access restricted to those involved in dealing with your application in the recruitment process.  Once this process is completed the data relating to unsuccessful applicants will be stored for a maximum of 3 months and then destroyed.  If you are the successful candidate, your application form will be retained and form the basis of your personnel record.

Instructor Recruitment - Application Form

Tour Host Recruitment - Application Form

Support Staff Recruitment - Application Form

Benefits of working with CSRM

(Click for more information)

Every employee receives 34 days paid holiday per annum, Pro-rata for Part-time staff.

Due to the nature of the business, Holidays must be taken when your venue is closed, i.e. over the Christmas period.

There is auto enrolment to the NEST Pension Scheme, subject to hours worked.

Fully funded uniform is provided for all customer facing roles.

To assist you with your Childcare requirements we operate a government backed Childcare support scheme through ‘Caboodle’ (Salary Exchange).

We run the Cycle to Work scheme which allows employees to purchase bikes in a tax efficient way.

Free eye test through ‘Specsavers’ and a contribution to glasses for all qualifying staff.

Staff can claim business mileage for journeys over and above their normal place of work.

Business expenses can be claimed through our approved Expenses Process on outside events.

Training and development within JLRE/CSRM plays a very important part in all areas of the business. Vehicles are changing constantly and all our staff need to be ahead of the game in their product knowledge. Access to the JLR ‘Excellence Site’ will be provided at the start of your employment along with JLRE training days to improve your skills.

We aim for High Performance working, through our Performance Management structure and regular feedback from Managers, our aim is to help you to develop your skills. Â