As a supplier to Jaguar Land Rover since 2000, providing resource for the Jaguar Land Rover owned Experience Venues, we are committed to employing the right people at the right time to ensure the success of these fantastic experiences.
See nearer bottom of this page for current vacancies.
We employ world class Instructors to deliver experiences to guests in the world’s most capable vehicles. Providing guests with the opportunity to get behind the wheel of a Land Rover or Jaguar for an exciting experience. All our Instructors are knowledgeable experts of these vehicles, have a passion for the brand and for customer service.
We employ Tour Hosts, who deliver manufacturing tours and take guests through every stage of the assembly process including the sheet metal press, robotic body construction, body in white and paint shop before delivery of the final product. All our Tour Hosts are knowledgeable experts, some have retired from working at JLR and others have a genuine passion for JLR and the vehicles. Passing on knowledge to customers in product build, the history of the site and Lean Manufacturing, as well as ensuring customer first behaviours and being safe professional and legal, which are some of the behaviours and skills we look for in our Tour Hosts.
We employ support staff, including Event Management staff, Fleet Administrators and Receptionists to name a few, who co-ordinate all of the events and experience days to ensure the guests have a fantastic day, from the minute they book their experience through to arriving at the venue and being greeted by professionals in their field to being introduced to their vehicle. Hosting guests is a very important part of the experience, ensuring guest satisfaction is paramount.
Our people ensure the success of Jaguar Land Rover Experience.
We value our employees and although we have a very small turnover of staff, we are always looking for enthusiastic new members for our team to join in the success.
We use competency based assessment in recruitment and performance reviews.
Competencies are a mixture of skills, knowledge and behaviours which are required to perform a job well.
In order to assess your suitability for Instructor/ Tour Host roles there are nine core competencies which have been identified as important to the role and vary slightly between roles, as below:
In order to assess your suitability for the Support roles, which include Deputy Venue Managers, Receptionists, Business Administrators, Event Coordinators, Fleet Administrators and Project Managers to name a few, there are six core competencies which have been identified as important to the role.
We employ only the best and you will need to come ready to work hard but ready to enjoy the benefits of working with one of the best organisations in the world. We employ full-time permanent staff but to meet the varying demands of the business we also employ mutually agreeable zero-hours contract staff, (e.g. staff who have other part time jobs or are semi-retired).
We actively embrace personal development and all our employees have mutually agreed annual development plans along with performance and business related pay reviews.
CSRM is committed to equal opportunities for all employees and to creating an inclusive working environment where all staff are assisted and encouraged to reach full potential.
FULL-TIME - LEAD INSTRUCTOR REQUIRED BASED AT SOLIHULL JLRE
An opportunity has arisen to employ a Full-time Lead Instructor to work at Solihull, Jaguar Land Rover Experience.
All Instructors are employed by CSRM Outsourcing Ltd, a resource management company with a long term agreement to provide staff at five Jaguar Land Rover Experience Centres.
The ideal person for this role will have a genuine interest and enthusiasm for Jaguar Land Rover, and demonstrate a high level of customer service, with a ‘can do attitude’ along with the capability to demonstrate all of the In Car Technology on the Jaguar and Land Rover vehicles. PC skills along with good communication/written skills and the ability to manage a team to successfully deliver the Jaguar Land Rover Experience.
If you have great organisational skills with attention to detail, are self-motivating and a team player with the ability to work without supervision, have extending driving experience and Event Management experience, along with coaching and developing skills to train and develop individuals, you hold a clean UK Driving Licence and are over 25 years old to allow you to drive the JLR Fleet Vehicles and are willing to work weekends, this could be the role for you.
Please apply by completing the Instructor application form which can be found on the recruitment page and return via email to Jackie@csrm.co.uk
Please quote reference number Lead Instructor/Solihull 2021 on all communications.
Closing date for applications : Monday 29th November 2021
Competency interviews will be held week commencing 6th December 2021 with the Venue Manager.
Salary; Pay Band 4.
If there aren't any vacancies suitable for your talents but you have the right mind-set and skills required then join our Talent Pipeline, by completing the appropriate form below and sending back to us.
Information provided by you as part of your application will be used in the recruitment process. Any data about you will be held securely with access restricted to those involved in dealing with your application in the recruitment process. Once this process is completed the data relating to unsuccessful applicants will be stored for a maximum of 3 months and then destroyed. If you are the successful candidate, your application form will be retained and form the basis of your personnel record.
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Every employee receives 34 days paid holiday per annum, Pro-rata for Part-time staff.Due to the nature of the business, Holidays must be taken when your venue is closed, i.e. over the Christmas period.
There is auto enrolment to the NEST Pension Scheme, subject to hours worked, with an employer contribution of 2% as from April 2018.
To assist you with your Childcare requirements we operate a government backed Childcare support scheme through ‘Caboodle’ (Salary Exchange).
We run the Cycle to Work scheme which allows employees to purchase bikes in a tax efficient way.
Free eye test through ‘Specsavers’ and a contribution to glasses for all qualifying staff.
Staff can claim business mileage for journeys over and above their normal place of work.
Business expenses can be claimed through our approved Expenses Process on outside events.
Training and development within JLRE/CSRM plays a very important part in all areas of the business. Vehicles are changing constantly and all our staff need to be ahead of the game in their product knowledge. Access to the JLR ‘Excellence Site’ will be provided at the start of your employment along with JLRE training days to improve your skills.We aim for High Performance working, through our Performance Management structure and regular feedback from Managers, our aim is to help you to develop your skills. Â