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Recruitment

Eastor

As a supplier to Jaguar Land Rover since 2000, providing resource for the Jaguar Land Rover owned Experience Venues, we are committed to employing the right people at the right time to ensure the success of these fantastic experiences.

See nearer bottom of this page for current vacancies.

We employ world class Instructors to deliver experiences to guests in the world’s most capable vehicles.  Providing guests with the opportunity to get behind the wheel of a Land Rover or Jaguar for an exciting experience. All our Instructors are knowledgeable experts of these vehicles, have a passion for the brand and for customer service.

We employ Tour Hosts, who deliver manufacturing tours and take guests through every stage of the assembly process including the sheet metal press, robotic body construction, body in white and paint shop before delivery of the final product.  All our Tour Hosts are knowledgeable experts, some have retired from working at JLR and others have a genuine passion for JLR and the vehicles.  Passing on knowledge to customers in product build, the history of the site and Lean Manufacturing, as well as ensuring customer first behaviours and being safe professional and legal, which are some of the behaviours and skills we look for in our Tour Hosts.

We employ support staff, including Event Management staff, Fleet Administrators and Receptionists to name a few, who co-ordinate all of the events and experience days to ensure the guests have a fantastic day, from the minute they book their experience through to arriving at the venue and being greeted by professionals in their field to being introduced to their vehicle.  Hosting guests is a very important part of the experience, ensuring guest satisfaction is paramount.
Our people ensure the success of Jaguar Land Rover Experience.
We value our employees and although we have a very small turnover of staff, we are always looking for enthusiastic new members for our team to join in the success.

Jaguar in Snow

We use competency based assessment in recruitment and performance reviews.

Competencies are a mixture of skills, knowledge and behaviours which are required to perform a job well.

In order to assess your suitability for Instructor/ Tour Host roles there are nine core competencies which have been identified as important to the role and vary slightly between roles, as below:

  • Team Working
  • Guest Handling
  • Selling JLRE
  • Instructional Skills
  • Product Knowledge
  • Safe, Professional and Legal
  • Event Planning
  • Off Road Driving (Instructor Only)
  • Dynamic Driving

In order to assess your suitability for the Support roles, which include Deputy Venue Managers, Receptionists, Business Administrators, Event Coordinators, Fleet Administrators and Project Managers to name a few, there are six core competencies which have been identified as important to the role.

  • Team working
  • Communicating and Influencing
  • Planning and Organising
  • Improving Procedures and Standards
  • Developing Self and Others
  • Customers and Stakeholders

We employ only the best and you will need to come ready to work hard but ready to enjoy the benefits of working with one of the best organisations in the world. We employ full-time permanent staff but to meet the varying demands of the business we also employ mutually agreeable zero-hours contract staff, (e.g. staff who have other part time jobs or are semi-retired).

We actively embrace personal development and all our employees have mutually agreed annual development plans along with performance and business related pay reviews.

CSRM is committed to equal opportunities for all employees and to creating an inclusive working environment where all staff are assisted and encouraged to reach full potential.

 

CURRENT VACANCIES:

FULL-TIME - LEVEL 1 INSTRUCTORS REQUIRED


An opportunity has arisen to employ a number of Full-time Instructors to cover the new Saturday and Sunday opening times for Eastnor and Liverpool Jaguar Land Rover Experiences.
 

Instructors will be employed by CSRM Outsourcing Ltd, a resource management company with a long term agreement to provide staff at five Jaguar Land Rover Experience Centres.
 

The ideal person for these roles will have a genuine interest and enthusiasm for Jaguar Land Rover, and demonstrate a high level of customer service, with a ‘can do attitude’ along with the capability to demonstrate all of the In Car Technology on the Jaguar and Land Rover vehicles, with the flexibility to work four weekend days (Saturday and Sunday) in a month.
 

If you have the ability to entertain guests, along with the experience of working with health and safety procedures, are self-motivating and a team player, this could be the role for you.
 

The role will require the successful candidate to drive Jaguar/Land Rover fleet vehicles therefore, you must be 18 years and over with a full clean driving licence.
 

Please apply by downloading and completing the Instructor application form on our website www.csrm.co.uk, saving the document and emailing to: Bev@csrm.co.uk.
 

All applications will be assessed to ensure they meet the skills required for the role, those who are successful will be asked to complete a telephone interview to be put forward to an assessment day scheduled for;

Eastnor – 7th August 2018 and Liverpool – 14th August 2018.
Please quote reference number Instructor Level 1/2018 on all communications.
Closing date for applications :  Friday 20th July at 5pm.

CSRM considers that this role does not meet the criteria to be considered within the Home Office Shortage Occupation list.  Therefore, CSRM will not support an application for visa sponsorship and all applicants for this role must have an unrestricted right to work for an indefinite period in the UK.

Data Protection
Information provided by you as part of your application will be used in the recruitment process.  Any data about you will be held securely with access restricted to those involved in dealing with your application in the recruitment process or third parties deemed as necessary.  Once this process is completed the data relating to unsuccessful applicants will be stored for a maximum of 6 months and then destroyed.  If you are the successful candidate, your application form will be retained and form the basis of your personnel record.

 

If there aren't any vacancies suitable for your talents but you have the right mind-set and skills required then join our Talent Pipeline, by completing the appropriate form below and sending back to

Instructor Recruitment - Application Form

Tour Host Recruitment - Application Form

Support Staff Recruitment - Application Form

Benefits of working with CSRM

(Click for more information)

Every employee receives 34 days paid holiday per annum, pro-rata for Part-time staff.

Due to the nature of the business, Holidays must be taken when your venue is closed, i.e. over the Christmas period.

There is auto enrolment to the NEST Pension Scheme, subject to hours worked, with an employer contribution of 2% as from April 2018.

Fully funded uniform is provided for all customer facing roles.

To assist you with your Childcare requirements we operate a government backed Childcare support scheme through ‘Caboodle’ (Salary Exchange).

We run the Cycle to Work scheme which allows employees to purchase bikes in a tax efficient way.

Free eye test through ‘Specsavers’ and a contribution to glasses for all qualifying staff.

Staff can claim business mileage for journeys over and above their normal place of work.

Business expenses can be claimed through our approved Expenses Process on outside events.

Training and development within JLRE/CSRM plays a very important part in all areas of the business. Vehicles are changing constantly and all our staff need to be ahead of the game in their product knowledge. Access to the JLR ‘Excellence Site’ will be provided at the start of your employment along with JLRE training days to improve your skills.Â

We aim for High Performance working, through our Performance Management structure and regular feedback from Managers, our aim is to help you to develop your skills. Â

Instructor and Delegate